FAQs

Where are your clothes made?

We our proud to say that all our apparel and other products are hand-printed and made to order right here in the U.S. as a part of our commitment to sustainable fashion. We also offer discounts for shipping combined orders to help reduce our carbon footprint!

How long does shipping take?

Currently our orders take 2-5 business days to ship and 1-2 weeks to arrive at their destination. Please be mindful that shipping times can be delayed due to COVID and around holidays.

Can I return or exchange my order?

Because all of our items are made especially for the customer who buys them we aren't currently offering returns or exchanges except in the case of damaged or defective merchandise. If your order arrives damaged or defective, please shoot us an email at support@neonthief.com and we'll replace it for you!

Can you make me a custom shirt/hoodie/mug?

We'd love to! Send us an email at hello@neonthief.com and let us know what you're looking for and we'd be happy to help!

When is your next collection launching?

We typically release our new collections once a month, but we sometimes have surprise product drops on our #fandomfridays so make sure to follow our insta feed and our facebook page so you don't miss anything!

How can I get in touch?

If you have a question or comment please let us know at hello@neonthief.com. If you need help with an order please email us at support@neonthief.com and we'll get right back to you!