FAQs

Where are your clothes made?

All my sweatshirts are embroidered personally by me in my little home in Utah! For my printed shirts I use a local screen printer who makes them for me in small batches! I do my absolute best to support other local small businesses whenever I can!

How long does shipping take?

Currently orders take 10-15 business days to ship. Sometimes I can get things out sooner, sometimes it takes a little longer, but I'm always working hard to get you your order asap!! Please be mindful that shipping times can be delayed due to COVID and around holidays and when there's crazy weather (it does snow a lot here in Utah).

My package is missing or lost, what do I do?

Unfortunately, once your package has shipped there's really not much I can do to help. The best option is for you to reach out to your local post office with the tracking number and have them look for it. That's usually enough to get it moving towards you and sometimes they'll have more information about delays. Unfortunately if your package really is lost I can't be held responsible as I'm only a small business, so you must contact USPS to file a claim. It is also your responsibility to make sure you enter your address correctly. Any packages returned to me will be subject to a re-shipment charge and I'm not responsible for lost or stolen packages and cannot issue refunds or send out replacements in the unfortunate event that your package doesn't arrive. Remember it's always best to check around your mailbox or with your neighbors first to see if it was mistakenly delivered to the wrong place!

Can I return or exchange my order?

Because all of my clothing is made to order I currently am not offering returns or exchanges. 

Intellectual Property Notice

All images, designs, and content on the Neon Thief website are the intellectual property of Neon Thief and are protected by copyright laws. Any unauthorized use, reproduction, or distribution of my images, designs, or content is strictly prohibited and may result in legal action. Please contact me if you would like to use any of my intellectual property or if you believe someone is using my property without permission by emailing hello@neonthief.com

When is your next design launching?

I try to release a new design every month and I always announce new drops on my socials so be sure to follow my insta feed and my tiktok so you don't miss anything!

How can I get in touch?

If you have a question please reach out to me (Marie!) at hello@neonthief.com